| FREQUENTLY
ASKED QUESTIONS |
Q:
Do you sell to the Public?
Unfortunately, we do not sell directly to the
general public. We only sell to authorized General Furniture Design (GFD) retailers.
Please Contact Us, or click on the Where
to Shop tool to find the retailer nearest you.
Q: Will my TV or
Big Screen fit in your units? TV brands vary in size. A tabletop Panasonic
36" TV will most likely have different outside dimensions than say a Toshiba or
a Sony 36" tabletop TV. This variation in brands and models is the reason we give
the TV Opening rather than saying for instance, all 36" TVs will fit. The TV Opening
is given separately for each unit. To choose the right entertainment unit, we
recommend you get the outside dimensions of the TV you are using, and make sure
the TV Opening is large enough to house it. The same rule applies for all Plasma,
HDTV, Big Screen, DLP, etc.
Q: I might change my TV in the future,
which Entertainment unit should I buy that would also accommodate a larger TV?
Visit our Home Theater & Wall Units section.
Most of these units can be bought either as 3 piece, 4 piece or 5 piece wall combinations.
The 3 or 4 piece is suitable for Big Screen TVs, and by adding the matching TV
Stand; the 5-piece wall unit will accommodate most tabletop TVs, Plasma, HDTV,
etc. They all come with expanding bridges which means they can handle a variety
of sizes just by moving the curios further or closer to each other, depending
on the width of your TV, (please see the TV opening dimensions for maximum distance
allowed). If you have a tabletop TV and may change to a bigger TV in the near
future, we recommend that you buy any of the 4 or 5 piece wall combinations. When
you do buy your new Big Screen TV, our Wall Units can accommodate the Big Screen
TV by removing the TV Stand and expanding the curios.
8233
4 Piece  | 8400
5 Piece  |
Q:
What is Tempered Glass and why is it better?
Glass is heated to a temperature
near its softening point and forced to cool rapidly under carefully controlled
conditions. This heat-treating process produces highly desirable conditions of
induced stress that result in additional strength, resistance to thermal stress,
and impact resistance. With enough force or pressure, even tempered glass will
break, but it is much stronger than regular glass. To protect our families, we
at GFD think it is well worth the extra expense.
Q: I need assembly
instructions for my furniture. Where can I get them?
If the item(s) you
purchased require assembly, detailed instructions should have been included with
your unit. In the event they were missing or you have misplaced them, please submit
the following information: a copy of your original sales receipt, your name, fax
number or mailing address and the model number(s) you need to assemble. You may
e-mail your request by clicking Contact Us; or fax
your request to 323-846-9503, or mail it to:
General Furniture Design
Attn: Consumer Care
711 East 59th Street
Los Angeles, CA 90001
General
Furniture Design (GFD), products carry a one (1) year guaranty from the date of
purchase. GFD warrants all their products to be free of defects in material and
workmanship and, subject to conditions set forth below, agrees to repair or replace
(at GFD's sole option) any part of the unit, which proves defective for a period
of one (1) year from the date of first consumer purchase. This warranty does not
apply to any defects caused by negligence, misuse or abuse, or accidents, or to
defects associated with light bulbs in electrical items.
Within the period
of this warranty, buyer must notify the dealer from which the purchase was made,
of any defect, malfunction, or nonconformity immediately upon discovery. If the
authorized dealer finds that a return to the factory is necessary, the consumer
must pay all packing and shipping costs. All repairs will be done at General Furniture
Design's facilities located in Los Angeles, California. Within 30 days of receiving
the product at its facilities, GFD will repair or replace the product and ship
it to the dealer authorizing the return.
In the event that a part is unavailable
due to discontinuance of a style or color, General Furniture Design reserves the
right to exchange the unit or part with a similar unit or part.
This warranty
is non transferable.
Disclaimer - GFD SHALL NOT BE LIABLE FOR DIRECT,
INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR OTHER TYPES OF DAMAGES RESULTING FROM
THE USE OF ANY GFD PRODUCT OTHER THAN THE LIABILITY STATED ABOVE. GFD NEITHER
ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSONS TO ASSUME LIABILITY
IN CONNECTION WITH THE SALE OR SHIPMENT OF OUR PRODUCTS. - "Clean all surfaces using
only a damp cloth immediately followed by a dry cloth".
- Avoid using
harsh detergents or wax. Use a mild soap as needed. Special polishes for solid
wood surfaces are acceptable. "Avoid placing furniture in direct sunlight, as
sunlight causes color to fade and diminishes the longevity of the protection coating".
- "Maintain even humidity conditions in your home. Wood will continue to
absorb humidity throughout its life and long-term exposure to humid conditions
may cause the wood to warp or split".
- "Remove liquid or spills from
furniture immediately".
- "To prevent the risk of overheating, do
not leave your cabinet lights on for more than 8 hours".
- "Avoid
placing hot items such as coffee mugs and food plates as they will soften the
finish. The condensation or spills from cold objects such as soft drinks may cause
the finish to warp or bubble".
- "When moving or relocating furniture,
never drag or slide your furniture across the floor. If you are unable to lift
the piece, use a dolly to avoid breaking joints or chipping, or to avoid damaging
your flooring".
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